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Junior Customer Support Representative

ID: 4449
Kratak Opis

Opis posla

  • Responsible for resolving email, and work-related notifications.
  • Ensures that the specific customer issues are addressed and resolved to completion.
  • Responsible for researching and resolving credit card billing inquiries.
  • Initiates customer escalations to internal teams and CCBill merchants to customer needs are met.
  • Properly notating customer interactions and issues in the Admin to ensure proper follow up

Zahtevi pozicije

  • High school degree or equivalent education.
  • Ability to be self-motivated and exhibit a high degree of professionalism.
  • Ability to quickly identify and troubleshoot customer issue appropriately.
  • General knowledge of basic internet technologies.
  • Very good/intermediate knowledge of Microsoft Excel.
  • Intermediate proficiency with current web browsers, Microsoft Word.
  • Ability to retain and reapply information learned during day to day interactions with supervisors and Management.
  • Ability to effectively operate independently without the need of constant supervision.
  • Demonstrated ability to handle high levels of stress and difficult customer interactions.
  • Excellent English language skills, both verbal and written.
  • Preference will be given to candidates who have experience working in a call center.