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Customer Technical Care Agent

ID: 4224
Grad: Brno
Pozicija: Permanent
Kratak Opis

We are looking for candidates who will become a part of the professional team of our partner, the multinational conglomerate
holding company AT&T, the world's largest telecommunication s company . We invite you to be a part of the team that will
successfully fill the position of Customer Technical Care Agent
Location: Brno, Czech Republic

APLICIRAJ Nazad

Funkcija

  • Answer incoming support related phone calls (as the first line of contact for the company)
  • Provide support for all U Verse products through customer interaction and the use of the industry leading diagnostic tools
  • Maintain positive customer satisfaction and relationship management
  • Handle inquiries from customers related to services, network coverage, features, handsets & device repair & troubleshooting, billing and rate plans service activations and changes

Podrazumevano

  • Fluency in English language (minimum B2 level)
  • Knowledge of contact center operations is a benefit
  • Developed verbal and communication skills
  • Developed computer skills