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L2 Engineer

ID: 3806
Grad: Belgrade
Pozicija: Permanent
Kratak Opis

On behalf of our client, a company that provides IT support and IT services for large and small businesses, ManpowerGroup Serbia is searching for an exceptional candidate to take the challenge and to successfully fill the position of L2 Engineer.



• Troubleshoot, resolve and document using ticketing system issue related to technical difficulties with client hardware, software and networks
• Provide remote support, trouble shooting efforts, and remediation in a timely fashion
• Work and interface with clients on a daily basis
• Install, configure, and harden client workstations and laptops
• Configure user accounts, user profiles, and system policies within MS AD
• Assist with the development, review, and implementation of various SOP’s for clients
• Assist in software and equipment patching and maintenance for clients
• Assist in network documentation and asset inventory for clients
• Actively contribute to ongoing process improvements within company and client networks
• Assist Network Engineering teams in specific project tasks as directed
• Assist in the configuration and maintenance of client servers, switches, and routers


• Oral and written English communication skills at an advanced level
• High School Diploma
• Good organizational and time management skills with the ability to multi task on simultaneous projects
• Ability to think outside of the box
• Ability to interact with various personalities using tact and diplomacy
• Knowledge of Hyper V and VMware virtualization technologies
• Knowledge of various network servers, storage arrays, routers, switches, and desktop platforms
• 3 + years’ experience working in or with the following: MS Windows Server 2008/2012 and 2016, managed DNS, MS Active Directory, Hosted Email Platforms based on MS Exchange, Microsoft 365 cloud services, MS Office 2013/2016, managed backup and AV solutions.
• Knowledge of various network practices and protocols including but not limited to TCP/IP, IPSEC, VPN, RDP